Last updated: 27 August 2026
1. Who we are
This website is operated by INOVANTAGE LTD (company number 14524243), whose registered office is at 9 Cheriton Road, Leicester, England, LE2 8DE. INOVANTAGE LTD is the organisation responsible for deciding how personal information submitted through this site is used. You can contact us at support@inovantage.co.uk.
2. Information we collect
When you submit an enquiry through this website, we may collect your name, email address, company, the area you would like to improve, an estimated investment range if you choose to share one, your preferred start timing and the information you include in your message. We may also receive technical information normally processed when you visit a website, such as IP address, browser type, device information and server logs.
Please do not send passwords, payment card information, medical records or other highly sensitive information through the contact form.
3. How we use information
- To read and respond to enquiries.
- To understand whether and how we may be able to provide a service.
- To prepare proposals, estimates or next-step recommendations you request.
- To protect the website, investigate misuse and maintain appropriate records.
- To comply with legal, regulatory, tax or accounting obligations.
4. Lawful bases
Depending on the situation, processing may be necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, or for legitimate interests such as responding to business enquiries and protecting the website. Where consent is the appropriate basis, you may withdraw it for future processing.
5. Service providers and sharing
Enquiries submitted through the contact form on this website are delivered to us by email and handled through the hosting and email services we use to operate the website and respond to you.
We do not sell personal information. Information may be disclosed where necessary to service providers working under appropriate terms, professional advisers, a potential business successor, or authorities where required by law.
6. International processing
Some service providers may process information outside the United Kingdom. Where that happens, we rely on appropriate safeguards, such as an adequacy regulation or approved contractual protections.
7. Retention
We keep enquiry information only as long as reasonably necessary for the purpose it was collected, including follow-up, contractual, legal and record-keeping needs, and we review stored enquiries periodically. Information that is no longer needed is deleted.
8. Security
We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.
9. Your rights
Depending on the applicable law, you may have rights to ask for access, correction, deletion, restriction, objection, portability or withdrawal of consent. To make a request, email support@inovantage.co.uk. We may need to verify your identity before responding.
10. Complaints
Please contact us first so we can try to resolve your concern. You may also have the right to complain to the UK Information Commissioner's Office through its official complaints service.
11. Changes to this notice
We may update this notice when our website, services, providers or legal obligations change. The date at the top shows the latest version.